2. Products from OEMs

In case of certain Products (as listed below) being procured from original equipment manufacturers (OEM) and supplied to the Customer, the Customer shall be provided with the warranty as provided by such OEM.

3. No Warranty Products

   All other items, Products or materials supplied or used by Amulyart Interior, an illustrative list of which is provided below, are provided on an as-is basis, without warranties of any kind.
   

4. Covered Services – Amulyart Interior’s Service Warranty

In case of any installation defect in any of the following Product(s), within the specified warranty periods following handover date, Amulyart Interior shall repair, at its discretion, the said Products, with respect to underlined service issues and exceptions.

Note: The warranty period, as mentioned hereunder, shall be up to a period of one (1) year from the date of handover. During the first six (6) months of the warranty period, Amulyart Interior shall provide 100% warranty on the same, as mentioned, while for the remaining six (6) months, Amulyart Interior shall be liable for 75% of the warranty cost, and the remaining 25% of the warranty cost should be borne by the customer.

HL Junior (Kids Furniture) Warranty

In case of any manufacturing defect in HL Junior (Kids Furniture) Product(s), within the specified warranty period following handover date, Homelane shall repair or replace, at its discretion, the said Product.

Limitations to Warranty

Amulyart Interior does not warrant against and is not responsible for: (a) any condition of the Warranty Covered Products attributable to; or (b) any damage to such Products caused by any of the following:

1. Wear and tear suffered through normal use (including scratches, dents and cuts) or damage caused by impacts or accidents or mishandling.

2. Does NOT cover damage caused by misuse, negligence, normal wear and tear.

3. Only bends that are >3mm will be attended by Amulyart Interior .

4. Water leakage and seepage within the building structure and continuous dampness of the surface beyond (i) 72 hours for BWP grade plywood (IS710); 48 hours for BWR grade plywood (IS303); and 24 hours for exterior grade PB and HydroGuard Plus - HDF materials.

5. Degradation, discoloration, damage, fading, etc. in color, grain, or texture of natural wood materials, laminates and other materials due to exposure to intensive or excessive light, sunlight, moisture or heat or other environmental factors.

6. Use of inappropriate chemicals, detergents, abrasives or other inappropriate cleaning agents that can damage the wooden surface of the products or rust the accessories.

7. Mistreatment, negligent use, misuse, insufficient or improper care (including but not limited to exposure to harsh weather conditions).

8. Alterations, modifications or use of products which are beyond or inconsistent with the supplied product instructions by Amulyart Interior and/ the usage of products which have not been authorized by Amulyart Interior .

9. Destroyed, damaged or becomes unusable due to any Force Majeure event. (A Force Majeure event refers to the acts of God including; such as flooding, hurricane, earthquake, lightning, any natural calamities etc., environmental condition such as air pollution, solvent exposure, mold, mildew etc., or staining from foreign substances such as dirt, grease, oils, sprays etc. fire, acts of war, acts of terrorism, pandemic, lockdown, acts of Government or any other event which is beyond the control of Amulyart Interior )

10. Improper maintenance of the Covered Products the same not being utilized for the intended purpose;

11. In case of a resale of the Covered Products (either as part of the sale of Customer’s property or otherwise);

12. the Covered Products have been subject to re-installation, repair or alteration by any person not authorized by Amulyart Interior ;

13. Rusting of channels, hinges and other metallic parts, as these could be damaged due to household chemicals and sprays;

Procedure to claim Warranty

1. For claiming warranty against any of the Covered Products which is valid under the warranty terms, Customer shall raise a ticket on the Website or call on Amulyart Interior's toll free number, identifying the Covered Product and the defect observed, including photographs and/or other proofs of the same.

2. Once Amulyart Interior receives a Customer's written notice, Amulyart Interior shall send their authorized representative to the Customer's Site for inspection and assessing the same to confirm whether the claim is covered under Warranty.

3. If it is covered under warranty as per Amulyart Interior representative’s information, Amulyart Interior shall either arrange for repair or replace the defective Product.

4. In case of replacement: Amulyart Interior shall provide a similar Product that is as close as possible in dimension, function and color to the defective product. Amulyart Interior does not guarantee that the replacement product will be exactly the same as the Covered defective Product. A replacement Product will not be covered by any further warranties. i.e. no fresh warranty shall be applicable on a replaced product, which shall be covered under the original warranty term.

Service and Maintenance

1. For the first 6 months from the date of handover, 1 (one) free service is provided to the Customers to address routine maintenance issues in respect of moving parts (hinges, channels etc.), such as alignment, the parts becoming loose, etc

2. To avail the free service, Customer should schedule a visit by contacting Amulyart Interior’s customer care number 1800-102-4663 or raise your request through www.amulyart.com/care. If the free service is not availed by Customer within the aforesaid period of 6 months, Amulyart Interior s obligation to provide such free service shall lapse.

3. After the period of 6 months from the date of handover, in case of maintenance requirement, Customers can seek paid maintenance services, by contacting Amulyart Interior’s customer care and scheduling a service visit. Such a visit shall be chargeable at Amulyart Interior ’s then current service visit rates.

4. Any repairs or replacements advised during a service visit (whether free or paid-for), or any maintenance that may be sought by Customer, which is not covered under the Warranty terms, shall be done at additional charges. Amulyart Interior will provide Customer an estimate of such additional charges after inspection and assessment during the service visit.

Amulyart Interior Care

1. For any concerns regarding their project, Customers can raise a request through www.amulyart.com/care .

2. Amulyart Interior shall provide one service visit to the site, free-of-cost, within 6 months from the date of handover, for routine checks which cover moving parts like hinges, channels, etc. The Care team will contact the Customer to schedule the visit. The free service addresses issues like minor alignment, loose parts, etc. It also covers general alignment check of all shutters, lofts, the functioning of drawers and all accessories, and any additional concealment of wiring for the TV unit.

3. Since some products are designed to have a lot of moving parts, Amulyart Interior's products may require occasional re-alignment and servicing. If there are any service and maintenance requests after the free service, they will be taken up on a chargeable basis. Amulyart Interior’s current service visit fee is a sum of Rs. 750 (Rupees Seven Hundred and Fifty) per visit. This visit includes re-alignment of all products, but without any replacements. This request will have to be raised by the customer through www.amulyart.com/care .

4. If the work includes re-alignment of units and/or replacement of items not covered under warranty (due to physical damage, continuous water leakage, rusting, etc), the cost of replacement will be over and above Rs. 750, and a bill for the same will be provided after the visit.

Cleaning Services

Post installation, the following set of services will be done at the site:

1. Dusting, sweeping and mopping of all areas.

2. Cleaning of doors of the cabinets to remove pencil marks and dust.

3. Cleaning the insides of wooden cabinets.

4. Deep cleaning with the use of mechanical equipment is out of scope.

Unloading Services

Any movement of materials by stairs above 2nd floor will attract the following additional charge/s:

1. A fixed unloading charge of Rs. 5000 shall be charged for movement of material from 3rd floor and above where the service lift is unavailable.

2. An additional charge of Rs. 1000 will be applicable for each floor movement of material from the 9th floor and above, where the service lift is unavailable.

Notice:

Customer shall send any legal notice or court summons or mediation proceeding summons or any other legal document to the following registered address of the Company: Amulyart Interior LGF - 14, Eldeco Xpress Plaza, Shaheed Path, Lucknow, UP, 226025.

Cancellation Policy

At Amulyart Interior , our primary goal is to ensure the successful completion of every order. However, as we rely on various stakeholders including manufacturers, raw material providers, accessory suppliers, there may be some instances where we need to make changes to our prices and material offerings. In these circumstances, we owe it to our customers to be fair and transparent, also allowing them to cancel their order if the situation demands. For all other instances, we would like to draw the Customer your attention to the table provided below:

Notes:

1. Time period is computed from the date of order booking ( i.e. Order Booking Amount received by Amulyart Interior)
   

2. Order Booking Amount – The payment of 5% of Order Value or INR 25,000, whichever is higher, by the Customer at the stage of order booking.
   

3. Design Stage: This Stage commences after Customer makes payment towards 1st instalment (5 % of the Order Value or INR 25,000, whichever is higher), and ends before payment of the third installment (30% of Order Value).

4. Production Stage: This Stage commences when the Customer makes successful payment towards third installment i.e. 30% of the Order value. It is during this stage the orders are pushed for production.

5. First Design Discussion: This is the date of very first offline/online design discussion between the Customer and Amulyart Interior representatives.

6. Site Measurement: Site Measurement refers to the date when Amulyart Interior representatives visit the Customer site for measurement/masking.

7. Order Value - This can be defined as the total value of the Customer's project that shall be paid to Amulyart Interior , as finalized post the confirmation of quote. This value is inclusive of all discounts and tax, as applicable.

8. Refunds as per above Cancellation Policy as applicable will be processed only to the customer's bank account irrespective of what mode and from whose account from which Amulyart Interior has received the original payment.

Customer Conduct

1. Amulyart Interior prohibits discrimination against its representatives including on the basis of sex, race, religion, caste, origin, disability, marital status, gender identity, age, or any other characteristic that may be protected under applicable law.

2. Customers are directed to treat all our representatives with respect and courtesy, and provide them a safe and compliant (under all applicable laws, bylaws including society norms, if any) location to perform service(s) at the project site. Amulyart Interior shall be entitled to refuse to perform any service(s) if the Customer don’t comply with this section and/or the Customer has not provided a safe and compliant location and/or Customer has behaved in a discourteous, disrespectful, abusive, or otherwise inappropriate manner or any other issues related to the Customer that affects the Amulyart Interior services, than Amulyart Interior reserves the right to withhold the services at its absolute discretion until the requirements under this section are fully complied w by the Customer. Please note, non-compliance under this section may result in delay and affect the timeline of Delivery Guarantee (if applicable) in the Customer project and such delay shall not be treated as breach by Amulyart Interior under the Works Contract and/or Quotation agreed upon with you and any loss or delay due to your non-compliance of this section shall amount to breach by Customer under the Works Contract and/or Quotation, as applicable.

3. Customers agree that in an event where our representative behaves in a manner that is discourteous, disrespectful, abusive, inappropriate, or in violation of the law, Customer shall be required to report such incident with valid proofs at complianceamulyart@gmail.com and legalamulyart@gmail.com with immediate effect but in any event not later than 48 hours of such incident.

4. Customers are directed to keep all your communications in writing with our representative on their official email and keep the necessary POC designated by Amulyart Interior in loop, if applicable. In case of any other assistance on your project, you may reach out to the Care Team at careamulyart@gmail.com. Any complaint/escalation marked to unnecessary party/s in Amulyart Interior shall be treated as non-compliance of this section and Amulyart Interior reserves its right to take appropriate action as available under the applicable law.

PERSONAL DATA AND PRIVACY POLICY

1. The Customer explicitly grants authorization to Amulyart Interior for the collection, storage, retention, processing, and utilization of personal data, including contact information, as outlined in our Privacy Policy. The Company shall use the personal data of the Customer only for the legitimate use to provide the product and services to the Customer.

2. The Customer authorizes the Company to contact them through various channels such as phone, SMS, WhatsApp, and email. It is understood that such communication will exclusively pertain to the products or services provided, and the confidentiality of personal data, including contact information will be maintained. Amulyart Interior retains the right to photograph and publish the completed work.

3. Furthermore, the Customer allows the Company to share personal data, including contact information, with the vendors, franchisees and third-party suppliers, in accordance with our Privacy Policy.

4. For a comprehensive understanding of our data handling practices, please refer to our Privacy Policy at https://www.amulyart.com/privacypolicy. We strongly recommend that the Customer reads the Privacy Policy to ensure awareness of the terms and conditions.

5. Any notices intended for the Company in accordance with the personal data usage or deletion should be written to legalamulyart@gmail.com.

6. The customer confirms that they have read and agreed that all the terms of the works contract are accurate to the best of their knowledge and align with their requests.

GOVERNING LAW AND JURISDICTION

1. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.

2. Any dispute arising out of or in relation to this shall be subject to the exclusive jurisdiction of the courts at Bangalore, India.

CUSTOM QUOTATION OFFERINGS - Terms and Conditions*

The Custom Quotation Offerings – Terms and Conditions (“Custom Quotation T&Cs”) shall be applicable on the Custom Quotation provided by Amulyart Interior to the Customer, if any, wherein Amulyart Interior shall get the Custom work done through their Vendors. These Vendors through their expertise and experience, handle the necessary work involved in customs work of the Customer. The responsibility for the completion and quality of custom work as mentioned in the Quotation, lies soley with the Vendors, except as specified in this Terms & Conditions.

Please note, the Custom Quotation T&Cs are subject to other applicable Service Terms and Conditions and shall be read with the covenants mentioned in the Works Contract, and such other documents provided by Amulyart Interior under the project:

1. Vendor/s - refers to individuals, organizations or Companies that are associated with Amulyart Interior for providing the Services related to Custom Work.

2. Custom Work: Any/all custom work in the Quotation shall be differentiated from Amulyart Interior’s standard offerings, by using the terminology “Custom” prior to the description of such product/service, hereinafter referred as “Custom Work” and the underlined scope as “Custom Scope of Work”.

3. Data Protection and Customer Consent (“Consent”). This Consent pertains to the sharing of Customers information with Vendors engaged by Amulyart Interior for the purpose of providing Custom Work. In relation to the Custom Work, Amulyart Interior shall share customer information, as provided by the Customer, with the Vendors undertaking the Custom Scope of Work. The Customer information may include customer name, phone number, address, site address etc. which are necessary for carrying out the Custom Scope of Work. In this regard, the Customer explicitly consents to sharing of such information with the Vendors engaged by HomeLane without any restrictions. The Customer acknowledges and understands that sharing this information with the Vendors is essential to fulfill the custom work requested by the Customer.

4. Designs - The designs for the Custom Scope of Work shall be provided by Amulyart Interior , in discussion with the Customer, however, the same may be subject to alteration, based on the feedback of the Vendor providing such Custom Scope of Work, post site measurement. It is to be noted that Customers can discuss the changes/alterations, however, there can be no changes/revisions to the designs finalized, post the payment of Third Installment by the Customer.

5. Non-Solicitation - Customer shall not approach any Vendors undertaking the Custom Scope of Work, directly or indirectly, without the explicit written consent of Amulyart Interior .

6. In case of any issues, concerns or dispute arising out of such services/products provided by the Vendor or its representative(s) to the Customer under the Custom Scope of Work, the Customer should reach out to the Amulyart Interior care team for resolution, if such issues/concerns comes after handover of the project, and with the Amulyart Interior project manager dealing with the Customer project, in case of any issues/concerns and/or dispute before handover of the project.

7. Customer shall not indulge in any unethical/illegal practices including but not limited to bribery, or any direct payment to the Vendor or its representative(s) either in cash or kind. Amulyart Interior shall act as the sole point of contact between the Customer and Vendor for the purpose of facilitating the Custom Scope of Work through the Vendor, under Custom Quotation. Customer hereby represents and agrees that in connection with the Custom Scope of Work, it shall keep all the communications with the Vendor aligned with HomeLane, and keep the necessary POC from HomeLane informed at all times to avoid conflict of interest, and shall not engage in any mal-practices including but not limited to bribery or any such unethical/illegal acts, for securing an improper advantage for such Custom Work.

8. No-Delivery Guarantee: In case of there being any Custom Work in the overall scope of project, such project shall automatically be categorized under Nil Guarantee i.e. No Delivery Timeline Guarantee project.

9. Warranty – Amulyart Interior shall provide 1 year warranty on the Custom Scope of Work from the date of handover, as per the details comprehensively mentioned above, under the heading “Warranty Details”.

10. Variation in price in Custom Work: The exact cost of the project under the Custom Scope of Work shall be dependent upon the measurements, change in design, material, finishes etc. Based on such revisions, the cost of Custom Work may increase or decrease by approximately 10 to 20%. In some cases, the percentage may be higher, depending on the quality/finish of products and specifications, changes in designs finalized by the Customer etc. Please note, no further changes shall be possible after payment of the Third Installment and, the final cost of Quotation at Third Installment shall be the final Price and will not be subject to any change(s) thereafter.

11. Relationship between Amulyart Interior and the Vendor: Amulyart Interior shall act as a facilitator between the Vendor and the Customer for enabling the Custom Work. Amulyart Interior is not liable for any product or service(s) to be rendered by the Vendor unless mentioned otherwise hereunder.

12. These Custom Quotation T&Cs are governed by the laws of India. Any dispute shall be governed exclusively by the courts of Bengaluru only.

13. In case of conflict between the Customer Quotation T&Cs and other Terms and Conditions including Works Contract, the provisions under the Works Contract shall prevail.

14. In the event of any misuse or abuse of the process by the Customer and/or Vendor, Amulyart Interior reserves the right to deny or cancel the project without any liability.

15. Amulyart Interior shall not be liable for any loss or damage resulting from material breach of any terms and condition(s) by the Customer, including negligence.

16. Amulyart Interior shall not be liable for any indirect, punitive, special, incidental or consequential damages arising out or in connection with the Custom Work.

17. Amulyart Interior shall not be liable for loss or damage arising due to Force Majeure event.

18. In any event, the entire liability of Amulyart Interior under Custom Work shall not exceed the amount of price paid to Amulyart Interior for such Custom Scope of Work, at the time of dispute.

19. Amulyart Interior reserves the right to alter, modify or withdraw the Custom Work and underlined T&Cs anytime without any liability.
    

Brands associated with Amulyart Interior (but not limited to):

10 Years Warranty

Delivery On Time

No Hidden Cost

24/7 Support

110+ Delivery